Canceling cable
We recently decided to cancel our cable TV service. At $75/mo for what they consider BASIC service, it just wasn’t a good *value*. We still have internet service through the cable company, and that product has been very good. After waiting for an hour on the phone to complete the cancellation, the high pressure sales guy I got transferred to at the ‘disconnect desk’ asked me what he could do to keep me as a customer. I said I’d like to pick which channels I wanted to pay for – I could rattle them off, but suffice to say there are definitely a few (even after the recent cancellation of the Food channel) that I wish I could tune into once in a while. He laughed and said “nobody offers an ala carte option!”
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The user notoriously forgets to check in code and it was imperative that I get all data off immediately and over to a working machine so work could continue, plenty of time for post-mortem after the user was back in business. 
